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    The Tennessee TribuneThe Tennessee Tribune
    National

    J.D. Power ranks Piedmont Natural Gas No. 1 in customer satisfaction
    in South Large Segment

    Article submittedBy Article submittedDecember 3, 2022Updated:December 4, 2022No Comments3 Mins Read
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    CHARLOTTE, N.C. – Piedmont Natural Gas earned the No. 1 spot in customer
    satisfaction with residential natural gas service in the South among large utilities,
    according to the J.D. Power 2022 Gas Utility Residential Customer Satisfaction Study.
    This is the first time Piedmont Natural Gas has received the No.1 ranking, topping six
    other utilities in the South Large segment.
     
    “Earning top honors in customer satisfaction demonstrates our strategy to put
    customers first,” said Sasha Weintraub, senior vice president and president of Piedmont
    Natural Gas. “Our think-customer approach is simple – listen to what our customers say
    and act on it. We work daily to deliver what matters most to them – safe, reliable,
    affordable and increasingly clean energy. We are grateful these efforts have been
    noticed, and I’m proud of the entire Piedmont Natural Gas team for this recognition.”
    Piedmont’s efforts to understand and address the needs of customers earned top
    rankings in the following study factors: billing and payment, corporate citizenship,
    communications, customer care and safety and reliability.
    J.D. Power represents the voice of customers. This year’s study results are based on
    responses from over 57,000 online interviews conducted from January 2022 through
    October 2022 with residential customers of the 84 largest natural gas utility brands,
    representing nearly 64.6 million households across the United States. J.D. Power began
    measuring the customer satisfaction of natural gas utilities in 2002.
    Piedmont Natural Gas
    Piedmont Natural Gas, a subsidiary of Duke Energy, distributes natural gas to more
    than 1.1 million residential, commercial, industrial and power generation customers in
    North Carolina, South Carolina and Tennessee. Piedmont has been named by Cogent

    Reports as one of the most trusted utility brands in the U.S. More information:
    piedmontng.com. Follow Piedmont Natural Gas: Twitter, Facebook.
    Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C.,
    is one of America’s largest energy holding companies. Its electric utilities serve 8.2
    million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and
    Kentucky, and collectively own 50,000 megawatts of energy capacity. Its natural gas
    unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio
    and Kentucky. The company employs 28,000 people.
    Duke Energy is executing an aggressive clean energy transition to achieve its goals of
    net-zero methane emissions from its natural gas business by 2030 and net-zero carbon
    emissions from electricity generation by 2050. The company has interim carbon
    emission targets of at least 50% reduction from electric generation by 2030, 50% for
    Scope 2 and certain Scope 3 upstream and downstream emissions by 2035, and 80%
    from electric generation by 2040. In addition, the company is investing in major electric
    grid enhancements and energy storage, and exploring zero-emission power generation
    technologies such as hydrogen and advanced nuclear. 
    Duke Energy was named to Fortune’s 2022 “World’s Most Admired Companies” list and
    Forbes’ “World’s Best Employers” list. More information is available at duke-
    energy.com. The Duke Energy News Center contains news releases, fact sheets,
    photos and videos. Duke Energy’s illumination features stories about people,
    innovations, community topics and environmental issues. Follow Duke Energy
    on Twitter, LinkedIn, Instagram and Facebook.

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