Nashville, TN – As Nashville enters its coldest week this winter season,
Metro Social Services has activated its Severe Weather Response, ensuring the safety of some of
Nashville’s most vulnerable. Below are the actions Metro Social Services taking to protect residents and
families during this extended cold stretch:
Emergency Meal Delivery
Ahead of the storm, our home ambassadors delivered emergency meals to our homebound
clients – seniors and disabled – to ensure they have quick and ample food supply should
severe weather hit and they are on unable to access food. These emergency meals are in
addition to the weekly hot and cold meals that we deliver to them.
Daily meal deliveries remain on schedule at this time. This week, as our home
ambassadors conduct meal deliveries, they will be checking with our homebound clients
to make sure all appliances are working and they are prepared to weather the winter storm.
Should they need their heater or other critical appliances replaced, we will facilitate an
immediate response to repair them. This service is specifically for our homebound clients in congregate settings and private residences.
Senior Welfare Calls
Additionally, we have elevated our Senior Welfare Check program to Level 2 because of
the severe cold. We know that many of our clients live alone and do not have family
members nearby to check on them. Level 2 is an advanced stage of welfare calls that
include very specific weather-related questions such as – is your heater working properly,
do you need your front steps or driveway cleared of snow or ice, do you have enough of
your prescriptions to last should severe weather impede travel, etc. We also increase the
frequency of calls in Level 2.
This service is available to all of our senior and disabled clients – homebound and not.
Freddie O’Connell Renee Pratt
Mayor Executive Director
Metro Social Services
Office Hours
At this time, MSS will maintain regular operating hours, 8am – 4:30pm, Monday through
Friday. We are located at 3055 Lebanon Pike (Hermitage).
